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All Canadians should monitor their CRA accounts for any suspicious activity including unsolicited changes to banking, mailing address or benefit applications made on their behalf. In addition to the measures the CRA takes to ensure the security of personal information, Canadians’ vigilance in protecting account information is an essential layer of security.
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It is important to note that impacted individuals can continue to file their income tax return online using NETFILE certified software, and can apply for emergency benefits once a different login method is used, or a new CRA user and password is established. If they are still unable to access their account, they should call the CRA after this date. If individuals are unsuccessful in their attempt to use online options to re-gain access to their CRA account, we ask that they attempt to access their online account again after March 22, 2021. For example, other log in methods used to access a CRA account could include using a different CRA user ID and password, your banking login or through BCID, (using your BC Services Card). If one user ID and password is revoked, it does not necessarily mean the other login methods can’t be used. Individuals can re-gain access to their CRA account by going to the CRA login page to create a new CRA user ID and password or by using a different login method.Īn individual can have more than one login method associated with their CRA account. Otherwise, they will receive the same instructions by mail.įor more information on revoked user IDs and passwords, please visit our webpage: What impacted individuals can expect Impacted individuals who have signed up for CRA My Account email notifications will receive an email with instructions.
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The error message will link them to information on how to re-gain access to their account. If they attempt to login to their CRA account with a user ID and password that has been revoked, impacted individuals will receive an error message to inform them that their CRA user ID has been revoked. It should be noted that these preventative measures are not isolated incidences and may become more frequent to safeguard taxpayers’ information. We will be notifying impacted individuals with instructions on how to re-gain access to their CRA account as of this time. Next stepsĪs a preventative measure, these additional CRA user IDs and passwords, along with those associated with locked accounts in February, will be revoked and instructions will be made available to impacted individuals on how to re-gain access to their CRA account. We will begin revoking these CRA user IDs and passwords starting March 13, 2021. However, as tax season has begun, and with the recent media coverage of the email notifications some Canadians received a few weeks ago, we wish to make sure Canadians are properly informed on this matter. Locking accounts in this manner is part of normal CRA operations. Like the accounts that were locked in February, these user IDs and passwords were not compromised as a result of a breach of CRA’s online systems, rather they may have been obtained by unauthorized third parties and through a variety of means by sources external to the CRA. The total number of accounts impacted is roughly 800 thousand. Through this ongoing work, additional user IDs and passwords have been identified as being available to unauthorized individuals. The CRA continues to conduct routine checks and analyze user IDs and passwords for any unauthorized access.
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Impacted individuals, with email addresses on file, were notified that their email was removed from their account on February 16. Out of an abundance of caution, and to prevent unauthorized access to these accounts, the CRA took swift action to lock these accounts. We wish to reiterate that these user IDs and passwords were not compromised as a result of a breach of CRA’s online systems, rather they may have been obtained by unauthorized third parties and through a variety of means by sources external to the CRA, such as email phishing schemes or third party data breaches. In February, an analysis revealed evidence that some user IDs and passwords used to access CRA accounts may have been obtained by unauthorized third parties. Fraud Prevention Month reminds us of the importance of taking appropriate steps to safeguard sensitive information online. The Canada Revenue Agency (CRA) is committed to protecting the personal and tax information of Canadians.